1. Service Overview

ShipKartEX provides courier, logistics, and delivery services across Pakistan. By using our services, customers agree to comply with our policies and guidelines to ensure timely, safe, and reliable shipment of parcels.

2. Eligibility

All users of ShipKartEX services must be at least 18 years old or legally authorized to enter into contracts. Businesses and individuals must provide accurate and complete information when creating accounts or booking shipments.

3. Shipment Guidelines

Customers are responsible for properly packaging their items and providing accurate recipient details. ShipKartEX reserves the right to refuse or delay shipments that violate local laws, contain prohibited items, or are unsafe for transport.

4. Payment and COD

All service charges, including cash-on-delivery (COD) collections, must be paid according to the agreed terms. COD settlements are processed in a timely manner, with transparency and secure handling by our team.

5. Tracking and Delivery

• ShipKartEX provides real-time tracking for all shipments. Delivery times may vary depending on location, shipment type, and other logistical factors. ShipKartEX is not liable for delays caused by unforeseen circumstances such as natural disasters, strikes, or regulatory restrictions.

6. Liability and Insurance

ShipKartEX ensures reliable handling of parcels, but the company’s liability is limited to the declared value of the shipment. Customers may opt for additional insurance for high-value or fragile items.

7. Amendments and Termination

• ShipKartEX reserves the right to update or modify these terms and conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms. ShipKartEX may also suspend or terminate accounts in cases of policy violations or fraudulent activity.

8. Service Scope

ShipKartEX provides nationwide courier and logistics services for individuals and businesses. All shipments are subject to our operational guidelines to ensure timely and secure delivery.

9. Customer Responsibilities

Customers must provide accurate recipient details, package shipments securely, and comply with all local laws. Shipments containing prohibited or unsafe items may be refused.

10. Payment and COD Policies

All fees, including cash-on-delivery (COD) collections, must be paid as per the agreed terms. COD settlements are processed securely and transparently to ensure customer trust.

11. Tracking and Delivery Times

ShipKartEX offers real-time shipment tracking. Delivery times may vary due to location, service type, or unforeseen circumstances such as weather, strikes, or regulatory restrictions.

12. Liability and Amendments

ShipKartEX handles parcels with care but liability is limited to declared shipment value. Terms and conditions may be updated, and continued use of services constitutes acceptance of these changes.